The following are some frequently asked questions about KWS. If you have a query that is not addressed here, contact your Implementation Manager.
Control Panel accounts
How do I create a Control Panel account?
Users must be invited to your company’s KWS Control Panel by a member of your team who has the Company Admin role. The new user then receives an email with an link to a page where they can create an account. See Invite colleagues to your Control Panel.
How do I change my Control Panel password?
Log into your KWS Control Panel. On the main menu, click My Profile. Your profile page appears, where you can reset your password.
App user accounts
How can I find a specific app user’s account?
The Control Panel’s Users tab enables you to search for an app user by KWS user ID.
Why can’t I see the ‘Users’ section in the Control Panel?
To access the Users option on the main menu, you need to have a user role that allows it. Contact your company’s KWS administrator to make sure you have the correct roles and permissions.
Control Panel access
Why can’t I see the ‘Users’ section in the Control Panel?
To access the Users option on the main menu, you need to have a user role that allows it. Contact your company’s KWS administrator to make sure you have the correct roles and permissions.
Why can’t I see some apps in the ‘My Apps’ list?
In the My Apps area of your KWS Control Panel, you can see a list of the apps you’ve been granted permission to.
If you cannot see apps that you ought to have access to, contact your company’s KWS administrator to make sure that you have the correct roles and permissions.
If you cannot see apps that you ought to have access to, contact your company’s KWS administrator to make sure that you have the correct roles and permissions.
Why can’t I see the ‘KWS Modules’ area on the navigation menu?
The KWS Modules tab is required to create global webhooks. This tab is currently unavailable in the latest version of the KWS Control Panel, so to access it you need to open the previous version of KWS.
To do this, edit your Control Panel URL like this:
Before: https://my-kws-environment.kws.superawesome.tv/en/apps
After: https://my-kws-environment.kws.superawesome.tv/app
In addition, you need Company Admin or Admin rights to see the KWS Modules tab. Contact your KWS instance administrator to make sure you have the correct roles and permissions.
To do this, edit your Control Panel URL like this:
Before: https://my-kws-environment.kws.superawesome.tv/en/apps
After: https://my-kws-environment.kws.superawesome.tv/app
In addition, you need Company Admin or Admin rights to see the KWS Modules tab. Contact your KWS instance administrator to make sure you have the correct roles and permissions.
Why can’t I see the ‘Settings’ area on the navigation submenu?
To access the Settings area on the top navigation menu, you need to have a user role that allows it. Contact your KWS instance administrator to make sure you have the correct roles and permissions.
API integration
Where can I find my app’s integration details?
Log in to your KWS Control Panel and select the required app. Then select Integration from the main submenu:
The Integration view enables you to view and copy all the integration details for the selected app. For more information, see About the KWS API.
The Integration view enables you to view and copy all the integration details for the selected app. For more information, see About the KWS API.
Payment card verification
Where does the money collected during payment card verification go?
Parents based in the USA – Parents are charged $0.50 USD. This is is refunded after 8-13 business days.
Parents based outside the USA – A small amount is temporarily authorized against the parent’s card. This is released within 30 business days.
Note that in the US, we withdraw funds from the parent’s account, but outside of the US, we only do a temporary hold and do not withdraw any funds from the parent’s account. In both cases, the funds are shortly returned to the parent’s account.
For more information, see Parent verification methods.
Parents based outside the USA – A small amount is temporarily authorized against the parent’s card. This is released within 30 business days.
Note that in the US, we withdraw funds from the parent’s account, but outside of the US, we only do a temporary hold and do not withdraw any funds from the parent’s account. In both cases, the funds are shortly returned to the parent’s account.
For more information, see Parent verification methods.