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How can I get KWS support?

If you have a question or are experiencing technical issues with KWS there are a number of ways to get the help you need:

Documentation
Make sure you have followed all the steps outlined in the KWS Guides (and the relevant SDK documentation)
FAQ’s
Search through the frequently asked questions – you may find a quick answer there
Raise an Issue
There are a number of ways to do so:
KWS Support Portal: Raise a support ticket directly and monitor its progress
Slack: If you have an ongoing implementation – we will have set up a dedicated slack channel to provide you support. Feel free to post your issue there
Email: kws-support@superawesome.com
Contact your Implementation Manager directly: feel free to reach out to your implementation manager directly via email or phone
Updated on 10/09/2019

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