In your KWS Control Panel, you can view all the users in a selected app. You can also view a selected user’s profile. Most profile information is read-only; however, you can perform actions relating to the parent email address associated with that user. You can also delete a parent’s account completely from the KWS database.
- Log into your KWS Control Panel.
- In the main menu, select the My Apps option.
- Click the name of the required app.
- In the main submenu, click Users. A list of all users in the selected app is displayed.
- To find a specific user, use the search controls on the left-hand side.
- Click the username of the user you wish to view or edit. The user’s profile information is displayed, with the username as its heading:

- You can add, change or clear a Parent email address. Click Update to save your changes.
- Click Remind to send an email to that address to remind the parent to review their kid’s consent requests.
- Click Unlink to disassociate that parent email address from the kid’s account. As a result, the parent whose Parent Portal account is linked to that email address can no longer manage that kid’s permissions.
- Click Delete to delete the parent’s account and email address from your KWS environment.
- At the bottom of the view, the green permissions are those to which the user’s parent has consented. The greyed-out permissions do not have the parent’s consent.